When an order is still in Ordered or Processing status (usually within the first 24 hours or less):

We can change

• Product Size
• Product Variant
• Shipping Address

We cannot change

• Different product
• Increase/decrease the quantity of a product

We will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.

Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.

If it is a split package order, it will start from the time of the final package delivery date and time.

• Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
• Shipping and handling charges are non-refundable. 
• Return shipping is the customer's responsibility unless it was a shipping error or a damaged item. 
• Please allow me  5 - 7 business days from the day we receive the returned package to process.
• We will email you after the return has been processed to confirm what has been done.

Final sale and non-returnable categories

• Beauty
• Bodysuits
• Face masks
• Intimates/Lingerie
• Jewelry
• Swimwear

 

To initiate a return, please

*Subject to Change. We may at any time in its sole discretion change the rules set forth above.

Processing time is 5 - 7 business days after we receive the return.

To help expedite the processing of returns, please follow these instructions:

1. Return auth number must be included with the return.
2. All items returned must be new, unworn, and in original clear garment bag with SKU sticker and tags.
3. Send return back within 7 business days of this submission to:

Returns Department  

4. Please note, that the return may be subject to a 20% restocking fee or declined if the above criteria are not met.

Once a return is processed, We will reach out via email to confirm.

An order cannot be canceled if it's already in processing status or shipped.

An order can usually be canceled within 24 hours of purchase, but it is not guaranteed. If an order can be canceled, you will see a "Cancel Order" button available.

If you do not see the "Cancel Order" button, your order is already being processed. Please note the we works as quickly as possible to get you your items, so the grace period is brief.

Please find the Return Policy here.

Shipping

Shipping Destinations

We are currently shipping to:

• Customers within the United States and U.S. territories
• Including P.O. Boxes. 
• All US Military bases, APO/FPO
• Puerto Rico, Guam, and U.S. Virgin Islands.

We do not ship to customers outside the United States at this time.

Shipping speed is one of our top priorities and therefore, we will only officially expand shipping to other regions besides the United States when we can guarantee the shipping time. 

 

Shipping Times 

Standard dropshipping times:

US products: 2 - 5 business days*
Overseas products: 5 -10 business days*